On Importance of Information and Technology in the Operating Model Design

By David Winders and Kirill Deverenski. September 2018

This article concludes the series in which we have explored the six domains presented in the 2016 book Operating Model canvas. The purpose was to expand on each area and give some advice on how to populate each one with particular emphasis on linkage to value.

Information represents how the operating model considers the management of technology, information and data. In most cases this equates to information technology; it is interesting to note that in the past some organisations used to refer to their IT as IS (Information Systems) or even IS&T (Information Systems & Technology) so this Information domain clearly makes sense.

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