Form That Follows Function – Physical Organisation and the Operating Model

By David Winders and Kirill Deverenski. July 2018

In this series of articles we have explored each zone or theme of the Operating Model Canvas in order to provide better guidance on how to use the themes to describe the operating model.

The main message that has been presented in this series is that the operating model should be based on maximising the value provided to the client of the firm. In other words, “we need to design the operation to deliver the most value in the most efficient way”. In many cases, it is a balance between providing the most value against the financial impact of doing so (whether in costs or revenues) where compromises have to be made; this has been seen in several of the preceding articles. Physical organisation is no different.

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